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    Payment, Risk & Fraud Analyst

    • On-site
      • Kuala Lumpur, Malaysia

    Job description

    We are seeking a highly analytical and detail-oriented Payments, Risk and Fraud Analyst, to join our team. In this role, you will be responsible for identifying and investigating suspicious activities related to fraud, risk management, and payment transactions. You will play a key role in ensuring the integrity of our payment processes, and actively monitor customer activities for any potential risks. Your ability to balance compliance with swift payment processing will be critical to providing a smooth customer experience.


    RESPONSIBILITIES


    • Monitor customer activities for suspicious behavior, including potential fraud, bonus abuse, and suspicious deposit/withdrawal patterns.

    • Verify and process customer withdrawal requests, ensuring they comply with company policies and regulations.

    • Ensure Know Your Customer (KYC) procedures are followed where required, including reviewing documents for identity verification and processing accounts accordingly.

    • Conduct in-depth analysis of session history, transaction records, and player behaviors to identify potential fraud, money laundering, or other suspicious activities.

    • Analyze deposit and withdrawal patterns, flagging high-risk accounts for further investigation.

    • Approving withdrawals for legitimate players

    • Collaborate with customer support and compliance teams to resolve issues related to withdrawal approvals or denials.

    • Monitor high-risk transactions and take proactive measures to mitigate risk, ensuring the integrity of the payment process.

    • Ensure all payment transactions, including deposits and withdrawals, are processed promptly and accurately.

    • Identify opportunities to improve fraud detection tools and processes, including contributing to the development of automation where appropriate.

    • Work autonomously to make decisions on how to handle fraudulent accounts, such steps to be in line with company protocol.


    SKILLS

    • Strong communication and interpersonal skills.

    • Ability to think critically and solve problems efficiently in a high-paced environment.

    • Ability to analyze large sets of data and identify patterns or anomalies that indicate fraud or risk.

    • Able to work under minimal supervision and able to multi-task

    • High level of integrity and ethical standards in dealing with sensitive customer data.



    Job requirements

    REQUIREMENTS


    • Ideally 2 years of experience in risk management, fraud detection, or a similar role

    • Strong understanding of KYC, and fraud prevention practices. Experience with online payment processing is a plus.

    • Excellent verbal and written communication skills for reporting and cross-team collaboration.

    • Flexibility to work shifts, including night, weekends, and holidays.


    BENEFITS


    • 5 Working days

    • Casual (e.g. T-shirts)

    • EPF & SOCSO

    • Team Buildings

    • Plenty of Coffee & Snacks

    • Annual and medical leave

    • Incentive and Bonus

    • Open, Friendly, and Positive Working Environment

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